Terms of Service

The parties

The Merchant

Saagasi Events
Pikisaarentie 15, 90100 Oulu, Finland
+35840 169 1550
events@saagasi.fi
3003626-6

The Customer

The Customer agrees to comply with these terms and conditions and the terms and conditions of the Merchant when purchasing products and services on Saagasi Events' Internet services.

Order process

General terms and conditions

  • The prices shown on the online service are subject to VAT.

  • We sell products to adult individuals and corporate customers.

  • We reserve the right to change prices.

  • The customer is responsible for the accuracy of the information provided.

  • We reserve the right to change our delivery conditions. We reserve the right to change our terms and conditions of delivery at any time.

Booking conditions

These terms and conditions apply to products and services for hire and reservation. These are collectively referred to as the "item".

Booking

  • It is the responsibility of the Customer to familiarise themselves with the description and instructions of the item(s) to be booked and the terms and conditions of the booking.

  • The booking made by the Customer is binding when the order/payment confirmation is sent to the email address provided by the Customer.

  • The Customer pays for the reservation according to the payment method chosen by the Customer and in accordance with the terms and conditions of the payment method.

  • The booking system sends the order/payment confirmation to the e-mail address indicated by the Customer.

  • The Merchant is not responsible for the failed booking and the Customer should contact the Merchant without delay to rectify the situation.

  • The Merchant does not guarantee that the item is still available in this situation.

  • If the item is not available, the money will be refunded or, if possible, another item will be offered in its place.

Cancellations and changes

  • The cancellation date is the date on which the Merchant is notified of the cancellation.

  • The Customer is responsible for ensuring that the cancellation is sent in good time.

  • If the Customer cancels the reservation,

    • If the reservation is cancelled with 48 hours or more to go before the start of the rental period, a delivery fee will be charged. The delivery charge is €20.

    • If the reservation is cancelled less than 48 hours but at least 12 hours before the start of the rental period, 50% of the rental price will be charged.

    • If the reservation is cancelled less than 12 hours before the start of the rental period, the full rental price will be charged.

    • For items booked with a discount code, the full rental price will always be charged, regardless of the time of cancellation.

  • At the Customer's request, the reservation may be transferred under the following conditions:

    • The transfer can only be made once.

    • The transfer must be made at least 12 hours before the start of the original booking.

    • The transfer is free of charge. The reservation can only be transferred to an available date and time.

    • If the transferred reservation is cancelled, the full rental fee will always be charged, regardless of the time of cancellation.

Right of the trader to cancel the reservation

  • In case of force majeure, the Merchant may terminate the rental contract. The Customer who has rented the property will be informed of the cancellation without delay.

  • The Customer is then entitled to a full refund of the rental fee paid.

  • Any costs incurred by the Customer as a result of the termination of the lease due to force majeure will not be reimbursed.

Keys

  • On confirmation of payment, the Customer will receive instructions on how to collect the key.

  • In the case of a lost or unreturned key, the Merchant is entitled to charge the full cost of any re-keying or replacement of the lock, subject to a minimum of €100.

  • The Merchant is entitled to charge a minimum of €40 if they have to open the property because of a lost or left-in key.

Use of the site

  • The site is defined in the site description

  • During the rental period, the customer has the right to use the property and its equipment and services.

  • If the Customer notices any defects or other remarks or if any furniture is damaged during the reservation, they must immediately inform the contact person: tanja@saagasi.fi / +358 40 1691550

  • The Customer is responsible for the cleanliness of the property during and after the rental period.

  • The Customer is responsible for the final cleaning of the property at the end of the rental period. Final cleaning includes: wiping tables, sweeping floors, putting used dishes in the designated place, and turning off electrical appliances according to instructions.

  • If the Customer has not cleaned the site, the Merchant will charge the full cost of cleaning the site. Cleaning services are charged at the rate of €50/h, with travel included in the work time.

  • The site will be at the customer's disposal during the period specified in the site description.

  • Pets

    • The Customer is fully responsible and liable for any damage caused by his/her pets.

    • Pets are not allowed to be left alone in the rented premises without supervision.

    • Pet owners must pay particular attention to the cleanliness of the rented premises. The rented space is always checked after the pet and, if necessary, cleaned by the Merchant.

Damage compensation

  • The Customer is liable to compensate the Merchant for any damage caused by the Customer to the property. The Customer is also liable for other persons visiting the property and any damage caused by them during the booking.

Complaints

  • Any complaints should always be made as soon as possible after the matter has arisen.

  • If the matter is not resolved satisfactorily or if it involves a claim for compensation, the complaint must be submitted in writing within one month of the end of the rental period.

  • The Merchant will endeavour to deal with the complaint as quickly as possible, within one month at the latest.

  • If the Customer and the Merchant fail to reach an agreement, the Customer may refer the dispute to the Consumer Complaints Board.

Delivery conditions

Conclusion of the contract

  • The binding contract for the transaction enters into force when the order is confirmed (order confirmation/payment confirmation).

  • The order confirmation/confirmation of payment is sent to the customer by e-mail.

Cancellation and return of the transaction

  • Products have a 14-day right of return under the Consumer Protection Act.

  • The right of return does not apply to engraved or other personalised products, accommodation services, restaurant services or other leisure services contracted for a specific period of time.

  • The Customer is responsible for the normal costs of the return.

Product guarantee

  • We comply with the warranty conditions specified by the manufacturer or importer.

Payment terms

  • The Merchant uses reliable and secure payment methods for their services.

  • The Merchant does not store bank account or credit card information at any time.

  • The Customer agrees to abide by the terms and conditions of the payment method chosen by the Customer.

  • Payment by invoice

    • The invoice must be paid by the due date indicated on the invoice.

    • Invoices paid after the due date will always be subject to late payment charges. If the invoice is paid after the due date on the original invoice and late payment charges have already been incurred, the charges will be invoiced separately.

  • If the payment transaction has not been successfully completed at the time of the order, the Merchant will not process the order.